Shipping policy
MAISON ONE — SHIPPING POLICY
Last Updated: 09-08-2026
At Maison One, we are committed to delivering your orders safely and efficiently. Our products are made to order and fulfilled through our third-party print-on-demand and fulfillment partner, Qikink, which handles product production, packaging and delivery on our behalf.
By placing an order through the Maison One website, you acknowledge and agree to the shipping terms described below.
1. Order Processing
All Maison One products are made to order.
After you successfully place an order and payment is confirmed, your order is forwarded to our fulfillment partner for production and processing.
Orders are generally processed and prepared for dispatch within 2–3 business days.
Processing times may occasionally be longer due to:
- high order volumes;
- promotional periods or product launches;
- holidays;
- unforeseen production issues;
- circumstances beyond our reasonable control.
We will make reasonable efforts to keep you informed if there is a significant delay affecting your order.
2. Delivery Time
After your order has been dispatched, delivery within India generally takes approximately 2–5 business days, depending on the destination, courier service and delivery pin code.
Accordingly, most domestic orders are expected to reach the customer within approximately 4–8 business days from successful order confirmation, although this is an estimate and not a guaranteed delivery deadline.
Certain locations, remote areas, difficult-to-service pin codes, regional courier limitations or exceptional circumstances may require additional time.
For certain shipments handled through India Post, delivery may take approximately 3–15 working days, and tracking availability may differ.
Please note:
Delivery timelines are estimates and may be affected by circumstances outside Maison One's reasonable control, including:
- severe weather;
- natural disasters;
- public holidays;
- transportation disruptions;
- strikes;
- courier operational issues;
- incorrect or incomplete delivery information;
- remote or difficult-to-service locations;
- government restrictions or other unforeseen events.
3. Shipping Availability
We currently offer delivery within India to serviceable pin codes supported by our fulfillment and courier partners.
Shipping availability and delivery timelines may vary depending on the destination pin code.
If a particular pin code is not serviceable, we may be unable to process delivery to that location.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed to you during checkout before you complete your purchase.
Where Maison One offers free shipping for orders up and above ₹1599, the applicable shipping charge will be shown as ₹24 at checkout.
Shipping charges may vary based on:
- destination;
- order weight;
- shipping method;
- number of products;
- applicable fulfillment requirements.
5. Order Tracking
Once your order has been dispatched, tracking information will be provided through the contact details associated with your order, where tracking is available.
You may use the tracking information to monitor your shipment.
Depending on the courier service used, tracking updates may take some time to appear.
Certain shipments, including some India Post shipments, may have limited tracking information.
6. Delivery Attempts
Our courier partners may make multiple delivery attempts when a shipment cannot be delivered on the first attempt.
Please ensure that:
- your name is correctly provided;
- your phone number is active;
- your shipping address is complete and accurate;
- the recipient is available to receive the shipment.
If an order cannot be delivered because of an incorrect/incomplete address, recipient unavailability, refusal to accept delivery, an unserviceable pin code, or similar circumstances attributable to the customer, the shipment may be returned to the fulfillment facility.
Qikink identifies several such circumstances as reasons for a shipment to be marked as Return to Origin (RTO).
7. Incorrect Shipping Information
Customers are responsible for providing accurate delivery information at checkout.
Please carefully verify:
- Full name
- Mobile number
- Email address
- House/Flat number
- Street/Area
- City
- State
- Pin code
If you discover an error in your shipping information, please contact us as soon as possible at:
Email: quantum.loop.sc@gmail.com
We will make reasonable efforts to assist you, but we cannot guarantee that shipping information can be changed once an order has entered production or fulfillment.
Additional shipping or reshipping costs resulting from incorrect information supplied by the customer may be charged to the customer where applicable.
8. Delayed Shipments
If your order is taking longer than the estimated delivery period, please contact us at:
quantum.loop.sc@gmail.com
with your order number.
We will review the shipment status with our fulfillment/shipping partner and assist you accordingly.
Delivery delays caused by courier partners, weather, natural disasters, transportation disruptions or other circumstances outside our reasonable control may occur.
However, Maison One will make reasonable efforts to assist customers when a shipment is delayed.
9. Lost or Damaged Shipments
If your package appears damaged at the time of delivery, we strongly recommend that you:
- Record the condition of the package before opening it.
- Take clear photographs/videos of the package.
- Record an unboxing video showing the package and its contents.
- Contact Maison One as soon as possible.
For products that are damaged, defective or incorrectly fulfilled, please refer to our Returns & Refund Policy.
Qikink currently requires supporting photographs and, for certain defective/damaged-product claims, an unboxing video to assess replacement/refund requests. Claims should generally be raised within 7 days of delivery under its current policy.
10. Order Cancellation
Because Maison One products are made to order, cancellation requests may not be possible once an order has entered production or fulfillment.
If you wish to cancel an order, contact us as soon as possible at:
quantum.loop.sc@gmail.com
We will inform you whether cancellation is still possible based on the current status of your order.
For cancellation eligibility and refunds, please refer to our Cancellation & Refund Policy.
11. Returns and Exchanges
Maison One products are made to order.
Accordingly, returns or exchanges for change of mind, incorrect size selection, incorrect color selection, or personal preference may be restricted, subject to applicable law and the terms of our Returns & Refund Policy.
Products that are defective, damaged, misprinted, incorrectly fulfilled or otherwise eligible under our policy will be handled in accordance with our Returns & Refund Policy.
Qikink's current policy similarly distinguishes defective/misprinted products from customer-requested size changes or non-defective returns.
Please refer to our separate:
Returns & Refund Policy → [LINK]
12. Delivery Partner
Maison One uses third-party fulfillment and logistics providers to manufacture, package and deliver orders.
Our current print-on-demand fulfillment partner is Qikink.
Qikink may use different courier and logistics partners depending on the destination and shipping method.
The courier assigned to an order may therefore vary.
13. International Shipping
Maison One currently ships only within India. International shipping is not available at this time.
14. Contact Us
For any shipping-related questions, please contact:
Maison One
Email: quantum.loop.sc@gmail.com
Phone: 9731526129
Business/Seller Address:
Rajakavada, Narasaraopet, palnadu dt., 522601, Andhra Pradesh
Customer Support Hours:
Mon to Sat: 9 AM to 7 PM
Sun: 10 AM to 2 PM
We aim to respond to customer queries as promptly as reasonably possible.
15. Changes to This Shipping Policy
Maison One may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, fulfillment services, applicable laws or business practices.
The updated version will be published on this page with a revised "Last Updated" date.